Return Policy

We believe in complete customer satisfaction. In case you are not completely satisfied with the purchase from hoffmenonline.com, you can return the items to us, within 7 days of your purchase.We offer free and hassle free returns & exchange.There will be no cash refunds for the returned articles. Only replacement of products can be done maximum up to two times.

You may return merchandise to us in the following ways:

  • www.hoffmenonline.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
  • At hoffmenonline.com we offer an EASY returns &exchange policy. In the unlikely event that you are not entirely satisfied with your purchase, you may return items bought from hoffmenonline.com, within 7 days of your purchase.There will be no cash refunds for the returned articles. Only replacement of products can be done maximum up to two times.
  • Call customer care on 91- 98310 80752 (Weekdays 10.30 am to 6.30 pm), and request a return.
  • Once you have informed us, please send the item by courier to our address mentioned below, within 7 days. Customers shall be responsible for the shipping cost of the products returned or exchanged. Also please ensure that you keep a copy of the invoice, and send the original invoice back to us, for replacement. We will send the original invoice back to you through courier, after processing your return/exchange request.
  • Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at: 91- 98310 80752 or e-mail us at ecommerce@hoffmen.commentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Exchanges through courier shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
  • Any return request made to hoffmenonline.com, customer support, and sent by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise along with the original sales invoice.
  • After the merchandise is received by Hoffmenonline.com, and subject to verification of the purchase and condition of merchandise we shall process an exchange within 5 working days of receipt of the merchandise. Please note that there will be no cash refunds for the returned articles. Only replacement of products can be done maximum up to two times.
  • Please make sure that the following address is clearly printed/written on your returns parcel in case of return:

Hoffmen Fashions Pvt Ltd.
37B, Ramananda Chatterjee Street
Kolkata - 700009, West Bengal, India

 

  • CANCELLATIONS: In case you wish to cancel your order, please call our customer care : 91- 98310 80752 (Weekdays 10.30 am to 6.30 pm). We accept cancellations within 24 hours of placing the order, provided the same has not been already shipped.